![]() For example, try closing additional browser tabs or active devices where your video is streaming. To fix this error, reduce the number of simultaneous streams occurring on your account. There are also limits on how many different titles can be streamed concurrently on different devices. Some Vimeo On Demand titles can only be viewed on one device at a time. “Stream limit: Too many streams are open at once. If you continue to see the unsupported error in the player on Linux (for every video), please contact your OS community for assistance with installing the necessary packages for h.264/ HTML5 playback. Linux users: If you are seeing an unsupported error in the player on Ubuntu (and some other Linux operating systems), try installing these packages: Chromium-codecs-ffmpeg-extra (for Chromium), or streamer0.10-plugins-good and Streamer0.10-ffmpeg (for Firefox) You can try downloading the media packages found in the ' Media Feature Pack list for Windows N editions'. Windows 10 users: There are versions of Windows 10 that do not come with codecs pre-installed. The latest version of your browser is installed.If you’re seeing this error for all videos, your system or browser may not support playback in the Vimeo player. “Unsupported viewing environment: Your system is having trouble playing this video” Contact a web developer to confirm if there is anything in your site's HTML code that could be blocking the referrer from reaching our player iframe. ![]() In these cases, a privacy error may appear. If the domain is listed in your video settings page, but the error is still appearing, the domain specified in your address bar may be different from the domain sent to the Vimeo player. The video’s owner can adjust the domains where a video can appear within the “Where can this video be embedded?” section of the embed settings page. Learn more at ' Set your video's viewing privacy before uploading'. ![]() If you’re seeing this error in the player, the video you are watching has domain-level privacy enabled. “Sorry, Because of its privacy settings, this video cannot be played here” "Sorry, we're having a little trouble.".“This video is currently only available on ”.To regain access to it, and to other videos you may have lost, renew your membership.” “This video will be available for viewing shortly.”.“Oops! The embed code for this video is not valid!”.“Player error: The player is having trouble”.“Playback error: We’re having trouble playing this video.”.“Browser error: Your browser is having trouble with this video file.”.“Network error: A network hiccup interrupted playback.If you see the error message, you will need to deauthorize one of your current devices in order to authorize the new one. Follow these steps to deauthorize a device:.“Device limit: You’ve reached the maximum number of authorized devices.”.“Stream limit: Too many streams are open at once.“Unsupported viewing environment: Your system is having trouble playing this video”.“Sorry, Because of its privacy settings, this video cannot be played here”.The following is a list of common player error messages that can appear in desktop and mobile browsers. *You should change these based on your own needs.There are many factors that can cause an error to appear in the Vimeo player. If Vimeo is not blocked for your organization, you can still use the Vimeo allow category created in step 2 in a block policy to prevent users from accessing but still allow specific embedded videos. Next, set up a Web filter policy in Guardian > Web Filter > Policy wizard:.Make sure Enable Policy is ticked and click Confirm Create a new policy with the following:.To set up a Decrypt and Inspect policy, go to Guardian > HTTPS inspection > Policy wizard.Under Domain/ URL filtering add the following domain:.Create another custom category named Vimeo, which will be used in a HTTPS policy.Click Advanced, and then under URL Patterns add the following:.Add this URL for each video you need to allow. Where VIDEO_ID is the unique 9-digit number given to each Vimeo video it forms part of the video's URL. Under Domain/URL filtering, add the following URLs:.Under Manage categories, enter the name of the new category, for example, Vimeo Allow.To create a new category, go to Guardian > Policy Objects > Categories.Note: You need a HTTPS policy to be implemented for this to work. ![]() Note: The Audio and Video category is included as part of the Core Blocked Content web filter policy, therefore is typically blocked by default. ProblemĪ lot of educational websites embed Vimeo videos into their website, however, if you are blocking the Audio and Video category these videos will be blocked. This article discusses how to allow embedded Vimeo videos without allowing users to access.
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